Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what belongs with the casino or a support organisation instead. We are an independent research and comparison publisher covering new casinos not on GamStop for readers in Great Britain — we do not operate any casino, hold any player funds, or have access to your account.
Email is the fastest route to us
Write to [email protected]. We read everything that arrives and aim to reply within two working days, though corrections involving bonus terms or payment conditions can take longer because we re-check the operator's published terms before we answer.
To save a round of back-and-forth, include the page you were reading, the casino name, and the exact wording you are asking about. If you are flagging an offer that has changed, a screenshot with a visible date helps more than anything else.
What we can and cannot do for you
| Bring this to us | Bring this to the casino or a third party |
|---|---|
| A bonus figure or term on our site that no longer matches the operator's page | A bonus you believe was wrongly removed from your account |
| Questions about how wagering requirements, cashout caps or game contribution work in general | A delayed withdrawal, KYC hold or source-of-funds request |
| Which comparison criteria we used and why an operator sits where it does | Closing your account or setting deposit and loss limits |
| Suggestions for topics, guides or operators to research | A formal complaint about an operator's conduct |
| Partnership and commercial enquiries | Registering with GAMSTOP or arranging self-exclusion |
We cannot log in to an operator's system, escalate a payout, restore a lapsed offer or intervene in a dispute. Where a casino holds an overseas licence — Curaçao is the most common among sites that accept British customers — your complaints route runs through the operator's own procedure first and then to whatever adjudicator that licence names. That is not the UK Gambling Commission, and the protections are not equivalent.
Corrections: how we handle them
Offer terms change often, and new casinos change them fastest. Our figures were last fact-checked on 26 September 2026. If something looks wrong:
- Email us with the page URL and the claim you are disputing.
- We compare our copy against the operator's current published terms and conditions.
- If our copy is wrong, we amend it and note the date of the change.
- If the operator has changed its offer, we update the figure and say so rather than quietly swapping it.
- If the point is genuinely unresolved — for example, a payment method the operator advertises but does not appear to serve GBP accounts with — we mark it as unverified rather than asserting either way.
How our commercial relationships work
Some links on this site are commercial, and we may earn a commission when a reader opens an account through one. That arrangement pays for the research; it does not buy a position. Ranking is set by our editors against published criteria, and an operator that refuses to publish clear terms is marked down whether it pays us or not. If you want to query a specific placement, ask — we will tell you what the relationship is.
Questions about the offers we list
Most reader emails are about the headline bonuses on our top list, so here is the context we would give you in a reply. All of these are advertised terms from the operators, verified against their published pages, not tested outcomes.
Betmica
Our highest-rated entry at 10.0, and the one readers ask about most because the advertised Welcome Offer 570% up to £5,700 + 270 Free Spins is the largest sterling-denominated headline in the list. The reason it sits top for a page about newer, non-GamStop sites is that it quotes in pounds, which removes the currency-conversion guesswork that catches British players out elsewhere. The limitation is inherent to the size: a percentage that steep is normally spread across several deposits, carries a wagering requirement on bonus and often on deposit too, and pairs with a maximum bet per spin while bonus funds are live. Breach that cap once and the balance can be voided. Check the qualifying deposit, the wagering multiplier and any cashout limit before you commit anything.
Kikibet
Rated 9.9, with 350% up to 5,555 £ and 300 free spins advertised. It earns its place because the free-spin count is high relative to the deposit required and the offer is quoted in sterling. What we cannot tell you from the advertised terms alone is which slots the spins are restricted to, what each spin is valued at, or how long they last — free spins commonly expire within days, and winnings from them usually carry their own wagering. Treat the 300 figure as a headline, not as spendable value, and read the spin terms before depositing.
Betninja
Also 9.9, offering £1,000 Bonus and 100 Free Spins to All New Players. This one is on the list for the opposite reason to Betmica: it is a flatter, simpler structure in pounds, which tends to suit readers who want a bonus they can actually read to the end of. The drawback is that a £1,000 ceiling usually requires a substantial deposit to reach in full, so the realistic value for a modest first deposit is far lower than the headline suggests. "All new players" also still means subject to eligibility, minimum deposit and country restrictions.
The rest of the list at a glance
| Casino | Rating | Advertised welcome offer | Headline currency |
|---|---|---|---|
| WinnerIsland | 9.8 | Welcome bonus up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | Welcome Pack 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.6 | 600% up to €10,000 slots welcome package | EUR |
| Nightluck | 9.6 | €6,400 + 280 FS + 805% | EUR |
| CoinPoker | 9.6 | 150% up to $2,000 | USD |
| Rivo | 9.4 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.4 | 255% up to £4,500 + 255 free spins | GBP |
Ratings are our editors' assessments, not customer review scores. Where an offer is quoted in euros or dollars, a GBP account is not guaranteed and conversion costs may apply at both deposit and withdrawal — ask the operator before you fund the account. Our fuller breakdown sits on the trusted non GamStop casinos comparison.
Money questions we are asked repeatedly
We cannot process payments or chase them, but we can explain the mechanics so you know what to ask the casino.
- Minimum deposits — usually the threshold that unlocks the welcome offer. Depositing less than the qualifying amount typically means no bonus, with no way to backdate it.
- Debit cards and bank transfers — commonly supported, though UK card issuers sometimes decline gambling transactions to offshore merchants. Bank transfer is slower but less likely to be blocked.
- E-wallets and PayPal — availability varies site by site. PayPal in particular is not universally offered to British customers at offshore casinos, so verify it on the cashier page rather than assuming.
- Cryptocurrency — accepted by some operators, including those positioned around crypto play. It removes card declines but introduces price volatility and, usually, no conversion back into a GBP bank account from the casino itself.
- Fees and conversion — the casino may not charge, but your bank or wallet might, and a euro or dollar account means a conversion spread each way.
- Withdrawal times and limits — expect a pending or reversal window first, then processing. Weekly or monthly caps are common, and a large win can be paid out in instalments.
- KYC and source of funds — identity documents are standard, and larger balances often trigger source-of-funds checks. Uploading documents early is the single most effective way to avoid a payout delay.
What these sites offer beyond the welcome bonus
If your question is about content rather than terms, the ranges at these operators generally break into slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers. Slot libraries come from third-party software providers, and each game publishes an RTP figure and a volatility level — RTP is a long-run theoretical average, not a session forecast. Most of these sites are built mobile-first, so the lobby runs in a phone browser without a separate app.
Several of the same operators also run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. That side brings pre-match and in-play markets, accumulators, bet builders, cash-out and sometimes esports. Sports free bets work differently from casino bonuses: they typically carry minimum qualifying odds, commonly around 1.50 to 2.00 in decimal terms, and the stake is usually not returned with winnings. Cashback and loyalty rewards, where offered, are ongoing rather than one-off, and carry their own wagering rules.
Eligibility, regulation and the limits of what we publish
You must be 18 or over to gamble. The casinos we cover hold licences issued outside Great Britain and are not licensed by the UK Gambling Commission, which means the GB rules on advertising, bonus structure, deposit limits and dispute resolution do not apply, and neither does the GAMSTOP self-exclusion scheme that UKGC-licensed sites must be signed up to. Accepting British customers is not the same as being authorised to serve them — keep that distinction in mind when reading any operator's marketing, including the offers above. Tax position, banking cooperation and complaint routes all differ from the licensed GB market, and we will say so plainly if you ask us about a specific site.
If gambling has stopped being entertainment
Please do not email us for crisis support — we are a publisher, not a support service, and there are people better placed to help immediately. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open around the clock. GAMSTOP lets you self-exclude from GB-licensed sites for six months, one year or five years, and blocking software can restrict access more broadly, including to sites outside that scheme. Most banks will also block gambling transactions on request. Gambling is not a way to make money or to fix a financial problem, and no bonus on this page changes that.
Before you write
If your question is about an offer's small print, the operator's own terms page is the authority and will always be more current than any comparison site. If it is about how a term works in principle, or about something we have published, send it over — specific questions get specific answers, and reader corrections are a real part of how this site stays accurate.