Code of Practice

All Internet Service Providers (ISPs) are requried by OFCOM to publish a Code of Practice providing key information about the services being offered, how to contact us and how to resolve any disputes that may arise. Here is ours.

About ukfsn.org

UK Free Software Network (UKFSN) is run by Jason Clifford, the proprietor, who has over 12 years experiencing running ISPs and over 21 years experience in the IT industry.

Our Contact Details

You can contact us by telephone, email and post as follows:

Telephone: 020 3002 4830

Email: info@ukfsn.org

Office Address: UK Free Software Network, Flat 4, 199a Shenley Road, Borehamwood, Hertfordshire WD6 1AT

For sales and technical support please see the contact details on our website.

Services

UK Free Software Network offers broadband internet access, online backup, domain registration and hosting, SSL certificates, website design and programming services.

Details of these various services including the tariffs, usage conditions and other related information is laid out on out website at http://www.ukfsn.org/

All of the services we supply and subject to the Terms and Conditions and Acceptable Use Policy published on our website.

Compensation and Refunds Policy

Consumers should be aware that all of the services we supply are provided immediately upon signup so the Distance Selling Regulations do not apply for the purpose of refunds.

Refunds may be given at the discretion of the management

Complaints Procedure

We always aim to offering a high level of service to all our customers, however we understand that sometimes things may go wrong and we will do our best to correct any mistakes we may make quickly and with the minimum of fuss.

In the first instance please contact us on 020 3002 4830 to discuss your complaint or email support@ukfsn.org.

If you are not satisfied with the response or reply, then we request that you raise a formal complaint by writing to us at: Customer Services Manager, UK Free Software Network, Flat 4, 199a Shenley Road, Borehamwood, Hertfordshire, WD6 1AT

When writing to us, please include your customer details, telephone number, contact e-mail address and a full description of the nature of your complaint.

We will always investigate and respond to all complaints received in a professional and timely manor.

Alternative Disputes Resolution

If we fail to resolve any dispute between you and ukfsn.org in a satisfactory manner and at least 12 weeks have passed since our receipt of your complaint you may refer your dispute with us to the Alternative Dispute Resolution (ADR) service provided by CISAS. This ADR service is free to you.