Delivering Quality Service

Our aim is to deliver a positive user experience for all of our customers, primarily for interactive services, for example web browsing, video streaming, VoIP and hosted application access.

In order to deliver a better user experience of interactive services, less priority across the broadband network will be given to non-interactive bulk services (e.g. Peer-to-peer and newsgroups) at times of congestion. However, there are no specific or hard set trigger points at which prioritisation is applied and released on the protocols. 

Compared to other communications providers that set specific and permanent maximum limits on speed of access to non-interactive bulk services irrespective of bandwidth availability, these measures are applied dynamically and traffic types are given the highest possible speed according to their priority versus bandwidth availability in real time.